Privacy Policy

1. Introduction

At Chitraka Fabrics, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

2. Information We Collect

We collect the following types of information:

Personal Information:

• Name and contact details (email, phone number)
• Shipping and billing address
• Payment information (processed securely through Razorpay)
• Order history and purchase preferences

Technical Information:

• IP address and browser type
• Device information and operating system
• Cookies and browsing behavior on our website
• Pages visited and time spent on our site

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating about your orders, delivery status, and customer service
• Sending promotional emails and updates (with your consent)
• Improving our website, products, and services
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Payment processors (Razorpay) for secure transaction processing
• Shipping partners for order delivery
• Service providers who assist with website operations and analytics
• Law enforcement or regulatory authorities when required by law

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through trusted gateways
• Regular security audits and updates
• Access controls and authentication protocols

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request data portability
• Withdraw consent for data processing
• Lodge a complaint with relevant data protection authorities

To exercise these rights, please contact us through the contact details provided in the footer.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the contact information provided in the footer of our website.